If you ordered the incorrect item or need to return an item
for other reasons, our 30-day return policy is as follows:
- You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Returns beyond 30 days will not be accepted.
- All items may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.
- Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Rescue Site is not responsible for customer returns that are lost or damaged during shipping.
- Items not purchased from Rescue Site may not be returned to Rescue Site.